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Pathstream is hiring a dynamic and highly collaborative Director of Coaching Operations to lead the operations and guide the strategy for our Career Services team as we scale to support more students and develop additional partnerships.
WHAT WE DO
Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.
THE ROLE
Our Career Services team manages our coaching offering, which is instrumental in enabling our students to reach their full career potential and an exciting area of growth for Pathstream. Coaches support students in a variety of ways - improving current performance, navigating potential career pathways and getting placed in new roles, either internally or externally.
This role is best suited for someone who is excited to both ideate at a high level about the strategic direction of the team and also roll up their sleeves and dive into operational details. You are fast-moving and quick at diagnosing and solving problems as they arise. Like any strong operational leader, you are great at people management and also know how to use systems and data to your advantage. You can instinctively balance the near-term firefighting with longer-term planning, and can convincingly develop and articulate plans for how Career Services may need to innovate and improve as we scale.
This is a full-time exempt position and reports to the VP of Operations.
Career Services Strategy and Operations
Team Management
Partnership Management
ABOUT YOU
WHAT WE OFFER
COMMITMENT TO DIVERSITY AND INCLUSION
Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
SAN FRANCISCO FAIR CHANCE ORDINANCE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Full Time
IT Outsourcing & Consulting
$124k-176k (estimate)
04/19/2024
07/09/2024
pathstream.com
SAN FRANCISCO, CA
50 - 100
2018
Private
$5M - $10M
IT Outsourcing & Consulting
Pathstream is a California-based cloud platform that offers solutions including digital skills education and career learning programs for students.