Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

Duties:
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Communicate effectively and professionally with customers to provide accurate information and resolve issues
- Perform data entry tasks accurately and efficiently
- Utilize bilingual skills (English/Spanish) to assist Spanish-speaking customers
- Analyze customer needs and recommend appropriate products or services
- Maintain a high level of phone etiquette and professionalism at all times
- Upsell products or services to maximize sales opportunities
- Provide exceptional customer service by addressing customer complaints or concerns in a timely manner

Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong data entry skills with attention to detail
- Fluency in Spanish is highly desired
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of phone etiquette and professional communication skills
- Sales experience is a plus, but not required
- Bilingual candidates are strongly encouraged to apply ( SPANISH )

We offer, comprehensive training and opportunities for career advancement. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.

Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Orlando, FL 32809: Relocate before starting work (Required)

Work Location: In person