Job Overview:
We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals with strong communication skills and who are passionate about delivering excellent customer experiences.

Duties:
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Upsell products and services to customers based on their needs and preferences
- Conduct outbound calls to follow up with customers and promote new offers
- Communicate effectively with customers in both English and
- Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to achieve sales targets and meet customer service goals

Skills:
- Strong customer service orientation with the ability to handle challenging situations professionally
- Sales experience or the ability to upsell products/services is preferred
- Proficient in using computer systems and software applications for data entry
- Ability to analyze customer needs and provide appropriate solutions
- Attention to detail and strong organizational skills

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization's ongoing needs.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• On-the-job training

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• No experience needed
• Under 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Pittsburgh, PA: Relocate before starting work (Preferred)

Work Location: In person