There is an opportunity for a self-starting Collections Specialist to join our team in Phoenix, AZ. The Collections Specialist deals with post eviction accounts in order to collect past due rent, utilities, and other uncollected charges.
Perks & Benefits:
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What you will do:

• Monitors account to identify outstanding debts.
• Investigates historical data for each debt or bill.
• Takes appropriate actions to encourage timely debt payments.
• Updates account status records and collection efforts.
• Develops effective repayment plans.
• Communicates with clients by following up on overdue accounts.
• Oversees all monthly payments and refunds.
• Researches, and implements effective collection procedures and techniques.
• Creates monthly credit records.
• Establishes payment plans within guidelines if payment in full is not possible.
• Resolves, independently and promptly, unique collection situations requiring special attention with input from the supervisor.
• Responds promptly to client inquiries according to the level of urgency properly documenting details of actions taken.
• Responsible for verifying the accuracy of charges for the portfolio accounts, researching inconsistencies, and making the necessary corrections.
• Prepares documents, letters, and other communication materials for internal and external distribution; types and spell-checks documents, complies with statutory notice periods and any relevant document retention policies.
• Complies with statutory notice periods and any relevant document retention policies.
• Communicates and coordinates with other internal departments as necessary.
• Completes projects, tasks, assignments, and other work that is unique to the department;
• Follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
• Complies with Company's policies and procedures, safety rules and regulations, and all applicable local, state, and federal laws.
• Completes all training provided by the company with regard to accounting, fair housing, marketing, leasing, customer service, etc.
• Performs other duties assigned.

What you bring:

• Minimum 1 year experience in collections of outstanding debt - Rental property collection experience a plus
• Knowledge of billing procedures and collection techniques.
• Familiarity with laws related to debt collection ( e.g FDCPA)
• Working knowledge of MS Office and databases.
• Excellent communication skills (written and oral)
• Proven ability in negotiation and Problem-solving skills
• Ability to take the initiative, personal awareness, professionalism, integrity, and professional appearance and exercises confidentiality.
• Must be able to work independently and with little to no supervision
• A college degree in accounting or a related field preferred

About the company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.