The Collection Specialist is responsible for managing the process on any Resident that has not financially met the terms of the lease agreement. The Collection Specialist will contact all Residents and encourage them to pay any outstanding balances, send statements to all residents with balances, send all necessary files to legal, and manage the eviction process in a proactive and consistent manner.

Key Responsibilities:

??Manage Payment Experience

Work with both internal and external customers to troubleshoot resident payment issues until resolution

Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties

Review all new move in balances to ensure ledger charges and payments were applied accurately

Consistently inform all residents of Tricons payment policies, procedures, and their contract obligations

Treat all internal and external customers in a fair and consistent manner, and in accordance with Tricons Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements

Review all ledgers, notices, leases, and communications for accuracy prior to distribution

Identify eligible candidates for Tricon Relief fund when applicable

Manage Delinquency Process/Performance

Review all necessary reports/dashboards/systems daily to track goal progress and resolve any necessary account issues

Communicate effectively and consistently with all Residents with balances daily until account resolution

Forecast month end Delinquency and report weekly progress to Manager

Remain compliant with Tricon policies and procedures, and seek/provide feedback to improve processes and performance

Manage Notice/Eviction Process

Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month

Prepare eviction files on notices of non-compliance when needed

Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc

Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations

Collaborate with appropriate field team when needed to schedule Occupancy Checks

Follow up with legal on eviction progress until resolution

Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members

Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process

Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts