About the Role. We are looking for a Manager, People Operations in our Phoenix call center. This person will be critical in day-to-day HR operations and will be responsible for ensuring that HR processes are efficient, compliant, and partner on the organization's goals. Reporting to the Director, HRBP (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. Th...
About the Role. A. Specialist, Fraud Operations. helps the Phoenix Service Center handle accounts needing additional or special review such as suspicious activity, possible fraud, and additional customer outreach. Our specialists work hard in partnership with Upgrade’s Financial Crimes and Fraud Analytics team to prevent heinous activities from occurring while mitigating fraud. The Fraud Operation Specialists are also integral to Upgrade Inc's re...
. About the Role. We are looking for a Documentation Specialist to join our Process Management team in our Phoenix call center. This person will o. wn the research, writing, and editing or professional quality process and job guide documentation that establishes standard procedures across our operational teams in a financial services contact center environment. . What You'll Do. Understand and operate within existing change management requirement...
Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installmen...
About the Role. Upgrade is looking for a Senior Analyst to to join our Risk & Investor Analytics team. In this role, you will be working with our Credit Risk team to review and enhance Upgrade's underwriting practice. This is a hybrid role in our San Francisco (2-3 times per week ) and reporting to our Senior Director, Credit Risk. What You'll Do. Work closely with Credit Risk team to review and enhance Upgrade's underwriting practice (strategy, ...
