POSITION OVERVIEW

The Credit and Collections Specialist is charged with ensuring accounts have been properly billed, facilitating timely collections, providing superior customer service, and promoting continuous improvements to the end-to-end billing and collections process.

DUTIES & RESPONSIBILITIES

• Utilize various aging reports and execute proper account management to ensure timely collection of open receivables.
• Maintain strong positive customer relationships and enhance/protect sales and profitability.
• Assist the Credit and Collections team with daily activities such as responding to customer inquiries and requests, assessing sales tax exemption forms, setting up new customer accounts and other miscellaneous tasks.
• Resolve billing, payment and dispute issues as they arise; recommend advanced collection steps up to and including account closure for troubled accounts timely to minimize risk of loss.
• Provide daily support to our internal team through email, phone and in-person communications. Answer questions and assist with trouble shooting as needed.
• Review internal accounts receivable schedules for open items and communicate actions needed to internal operations team members. 
• Participate in monthly reviews with leadership to discuss delinquent accounts and needed actions.
• Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiencies.
• Ensure we exceed our internal and external customers’ expectations by providing superior customer service.
• Other responsibilities as assigned.

KNOWLEDGE REQUIREMENTS AND QUALIFICATIONS

The knowledge requirements and qualifications described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• High school diploma or GED with two years of relevant collection experience.
• Proficient with Microsoft Office Applications, specifically Excel, Word and Outlook.
• Positive attitude with a focus on taking care of our customers.
• Self-motivated individual contributor who is also a team player.
• Independent thinker with a strong sense of accountability for self and team.
• Strong organizational skills with great attention to detail. 
• Natural problem solver with a self-starter mind set.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proven ability to meet deadlines and follow-up on pending issues.
• Eagerness to improve processes and procedures.
• Friendly, outgoing personality with a strong sense of commitment.

OTHER RELEVANT INFORMATION ABOUT THIS ROLE

• We are located at 75th Avenue, just south of the I-10
• This is an in person / on site role. We are not offering remote work at this time
• This is a full-time, hourly position paying $18-$20 / hour, DOE. This role is also eligible for a performance based bonus paid monthly; will be determined based upon the skillset and responsibilities assigned to the successful candidate.

WHO WE ARE

RWC Group is a family owned and operated commercial truck and bus dealership and a commercial truck leasing company. As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed.

Our business is spread across 14 locations in Arizona, California, Oregon, Washington and Alaska. We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WHAT WE OFFER

• Medical, dental & vision insurance
• Health savings account with a company match
• Free life insurance policy
• On-site health care clinic
• 401k plan with discretionary match
• Competitive paid time off
• Discretionary annual bonus plan

ACKNOWLEDGEMENT

This is not necessarily an exhaustive list of duties, responsibilities, or knowledge requirements, associated with this position. While this list is intended to be an accurate reflection of the current position, RWC Group reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances change (e.g.: growth, work load, changes in staff, technological developments, etc.).This job description is not a contract of employment, and either the employee or the employer may terminate the employment relationship at any time for any reason. RWC Group has the right to revise this job description at any time.