Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares, and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work, and a desire for each other to succeed. No matter your level when you join us, we want to help you grow. 

POSITION OVERVIEW

The Mobile Service Assistant is charged with organizing the billing and time tracking portion of the Service Department from customer pay to warranty submission.

DUTIES & RESPONSIBILITIES

Fields incoming internal and external customer inquiries for the Service Department, both in terms of phone calls and walk in customers.

Reviews and adjusts timecards for the technicians as needed.

Opens work orders as directed, updates technician comments, and prepares the work orders for closing. May close work orders as directed by the Service Manager.

Assists the Service Manager in staying on top of work orders in process to ensure that they are closed in a timely fashion.

Monitors cash work orders and communicates with the service Manager and Technician to ensure that equipment with an unpaid work order does not leave the Service Department.

Maintains Service Department filing, and records as needed.

Other duties as assigned by management.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is not a safety sensitive position (unless moving customer vehicle is required at your location) and may fall under the requirements of the RWC Drug and Alcohol policy.

• Strong organizational and communication skills.
• Ability to use computer applications such as Microsoft Office and internet-based programs.
• General understanding of mechanical/technical terms.
• High School Diploma or GED.

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H