Job Description

Job Description

DESCRIPTION :

Award winning lifestyle hotel in South Beach is currently seeking a hospitality obsessed Overnight Assistant Front Office Manager.

As the Overnight Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic and memorable stay.

You will be responsible for maintaining service standards in the Front Office. You must have excellent communication and organizational skills, problem solving and decision-making abilities.

Knowledge of hotel property management systems preferred. You must be comfortable overseeing a team of Front Desk Agents.

You will be training and inspecting your team daily to ensure the appropriate metrics are met.

Please note, this position offers relocation assistance)

RESPONSIBILITES :

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and motivates the Front Office team to provide a high standard of service for guests.

Welcomes guests and fosters customer loyalty through his / her friendly manner.

Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

Oversee and supervise guest arrivals and departures with the front office executive and duty managers.

Provide a high level of customer service and maintain a high profile in the day to day front office operations.

Supervise the management of group and individual guest invoicing and cash operations.

Review arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.

Ability to enforce hotel standards, policies and procedures with the Front Office staff.

Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.

Ensures that the workplace remains clean and tidy.

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Have a good knowledge of all systems and standard operating procedures of front office.

Ensures that guest documentation and information is available and up to date.

Ability to suggestively sell available rooms at highest rate possible.

The ability to ensure adherence to all credit procedures in the Front Office

Maintain excellent communication with all other departments especially Housekeeping, Reservations, Sales and Catering departments in regard to their needs.

Ability to ensure security and confidentiality of guest and hotel information.

QUALIFICATIONS :

• Passionate about hospitality and providing the highest level of guest satisfaction & experiences.
• Minimum of 4 years related experience and training in a luxury hotel or resort setting (or equivalent combination of education & experience).
• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw conclusions.

BENEFITS :

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.

As a part of our team, you can look forward to activities and perks that drive your passion for nature such as :

• Annual base salary, $60k
• Relocation assistance available
• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement : Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• Education Program - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses / certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Bonus Program
• EOE (Equal Employment Opportunity)
2 days ago