Job description

Front Office Assistant Manager/Scheduler

We are looking for a Front Office Assistant Manager to help lead our front office on a daily basis. As a Front Office Assistant Manager, you will be directly responsible for the scheduling of our patients, which includes assisting the clinicians with their requests. You will assist in coordinating and managing the front office tasks.

To be successful in this role, multi-tasking and stress management skills are essential, with knowledge of Practice scheduling. You should have a pleasant personality, as this is also a customer service role. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Office Assistant Managers duties and responsibilities are to ensure the front office tasks and responsibilities are executed efficiently and in a timely manner.

Tasks

• Scheduling our future appointments
• Contacting Patients to reschedule missed appointments
• Assisting clinicians with their appointment requests as needed
• Coordinating Encounters that require scheduling

Responsibilities

• Overseeing the Registration of new patients/newborns
• Overseeing Telephone calls/Faxes/Emails are processed timely
• Ensuring Documents are uploaded to Patient Charts accurately
• Assisting Office Manager in creating, training, and executing procedures

Skills

• Bilingual (English, Spanish) Preferred
• Proven work experience in a similar role with demonstrable results
• Professional attitude and appearance
• Proficiency in customer service
• Excellent organizational skills
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Job Type: Full-time

Salary: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Practice Scheduling (Required)

Work Location: In person

Job Type: Full-time

Pay: $16.56 - $19.94 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person