The company

OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women's watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry's highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability and we are happy to offer a competitive benefits package that includes.

• Excellent health, dental and vision insurance (eligible 1 st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year
• Company paid life insurance and Long Term Disability
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonuses

https://transparency-in-coverage.uhc.com/
Job description

The Ecommerce Sales Support Assistant Manager will support both business and operational functions. This person will be a self-starter with strong intuition, organization and accountability. Supporting the US market, this person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.
Profile

Responsibilities

• Answer sales opportunities via online chat, phone and email
• Utilizing online chat to execute a clear abandoned cart strategy
• Serves as the main point of contact for all eBoutique returns and exchanges
• Serves as liaison for online chat clients with cross functional departments, such as Customer Service and After Care
• Backup operator for eCom Customer Service/Sales Support
• Customer Acquisition Entry
• Assist with inventory optimization
• Weekly reporting (competitive analysis, newsletter reporting)
• Maintain department purchase orders
• Oversee a sales category(ies), increasing traffic, sales and conversion year over year
• Oversee site QA projects
• Oversee fulfillment; ensuring all orders are shipped within corporate guidelines
• Answer Customer Service Inquiries

Professional requirements

Skills

• Detailed Oriented and Organized
• Knowledge of luxury brands and items
• Entrepreneurial sense and able to keep up in fast paced environment
• Able to meet deadlines
• Excellent written and verbal communication

Requirements/Qualifications:

• BS/BA required
• Understanding of E-commerce/digital space and a passion for online shopping and new technologies.
• Excellent communication skills, both written and oral.
• Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.
• An entrepreneurial spirit with the operational skills to ensure self-directed projects and ideas are seen through to execution.
• Experience with luxury and high touch point clients