19 Overnight Bilingual Front Office Agent Jobs in Miami, FL
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Royal Palm South Beach, a Tribute Portfolio Resort...
Miami, FL | Full Time
$27k-34k (estimate)
2 Months Ago
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Roami is Hiring an Overnight Bilingual Front Office Agent Near Miami, FL
Spanish Bilingual Front Office Agent - Hotel 11pm-7am
The primary responsibilities of the Overnight Front Office Agent will be through superb fieldwork, which includes (but is not limited to): welcoming guests upon arrival and providing friendly and efficient service to guests.
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- The Front Office Agent 's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively.
Additionally, you can expect to do the following during your scheduled shifts:
- Greet guests and visitors warmly and make them feel welcomed and attended. Review daily arrivals and prepare for guest arrival.
- Front desk check in/out duties.
- Anticipate guests' needs to accommodate them and provide exceptional guest service. Perform all guest arrival tasks.
- Monitor and engage with guests in the lobby/bar area, ensuring safety & security.
- Offer restaurant and activity recommendations. Assist guests in arranging transportation, tours, etc. Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc.
- Comply with attendance rules and be available to work regularly.
- Perform any other job-related duties as assigned.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to "pitch in" and help co-workers with their job duties and be a team player. They assist in other departments if needed.
- Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
- Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation. Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.
What We're Looking For:
- At least 1 year previous experience in Front Office of (Hotel, STR or similar industry) is required.
- Overnight schedule availability, open to working weekends and holidays is required,
- Organized, hardworking, ownership mentality and detail-oriented.
- High energy, bubbly personality and customer service attitude.
- Ability to deal with difficult guests; solving guest problems in a timely manner.
- Must have a service oriented mindset and be capable of making every guest feel valued.
- An ability to interact professionally and responsibly with guests, management and vendors.
- A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
- Unintimidated by using mobile apps while in the field for team collaboration and communication (Slack, Google Suite, Breezeway, Guesty).
Job Summary
JOB TYPE
Part Time
SALARY
$27k-36k (estimate)
POST DATE
03/06/2024
EXPIRATION DATE
05/05/2024
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