• Overseeing general cleaners of guest rooms, public areas and back of the house to achieve a high level of cleanliness and guest satisfaction.
• Greet guests and visitors warmly and make them feel welcomed and attended.
• Retrieve and store lost and found items, and answer inquiries to ensure guest satisfaction.
• Assisting guests with their needs, inquiries, and requests to ensure a high level of customer satisfaction. 
• Providing information about property facilities and services.
• Assisting with check-in and check-out processes, handling reservations, and addressing guest concerns or complaints. 
• Act as a point of contact for guests and strive to create a positive and memorable experience for them.
• Supervise/Oversee Maint & Security team in the absence of City Manager/Market Director.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Assisting in other departments if needed.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• At least 2 years Housekeeping leadership work experience is required. Previous Guest Service leadership experience preferred. Hotel and/or Vacation Rental experience strongly preferred.
• Bilingual - Ability to speak & understand Spanish is strongly preferred.
• Flexible schedule availability is required.
• Organized, hardworking, ownership mentality and detail-oriented.
• Understanding of how travel planning websites operate, like Booking.com, Airbnb, Trip Advisor, etc.
• High energy, bubbly personality and customer service attitude.
• Must have a service-oriented mindset and be capable of making every guest feel valued.
• An ability to interact professionally and responsibly with guests, management and vendors.
• A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
• Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, Google Suite).
• Flexible schedule and is open to working evenings, weekends and holidays.
• Use of a personal vehicle, valid Driver’s License, clean driving record, and proof of insurance are strongly preferred.

• Health Insurance.
• Paid Sick and Vacation Time.

• 401(k) Retirement plan - Roami Matches 100% up to 3% of your salary. 401(k) is fully vested upon the first contribution.

• Incentive-based bonus program 
• Discounts for friends and family at our properties.

Job Summary