A luxury hotel in Miami Beach, FL is looking for a highly qualified Assistant Front Office Manager to add to their team.

Qualifications

• 4 years pertinent experience and/or training, or an equivalent combination of education and hands-on expertise.
• Skill in effectively conveying information and responding to inquiries from diverse audiences, including managers, clients, customers, and the general public.
• Competence in performing calculations that involve figures, including discounts, interest, commissions, proportions, and percentages.
• Proficiency in problem-solving, data collection, fact-finding, and making well-founded conclusions.

Requirements

• Effectively manages and motivates the Front Office team to ensure the delivery of exceptional customer service.
• Addresses and resolves any guest complaints or disputes that cannot be resolved by team members, ensuring swift and satisfactory solutions.
• Supervises and coordinates guest arrivals and departures in collaboration with the front office executive and duty managers.
• Must be ok with overnight shifts

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person