Responsibilities:

• Deliver outstanding customer service and knowledgeable technical support/troubleshooting.

• Install, implement, maintain, troubleshoot and/or repair of our software and hardware.

• Accurately process and record transactions using our internal and detailed ticketing system.

• Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.

• Offer alternative solutions where appropriate with the objective of retaining system functionality.

• Follow up and make scheduled call backs to customers.

• Ensure systems reliability, integrity and security.

• Stay current with product information, changes and updates.

Qualifications:

• Bachelor’s degree in Computer Science or related field.

• 5 years of professional level experience in technical assistance.

• Attention to detail, excellent verbal and written communication skills.

• Professional experience in providing technical support to non-technical end users.

• Experience supporting mission-critical systems by phone.

• Helpful, friendly and patient attitude with a strong desire to learn.

• Excellent problem-solving, time management and interpersonal skills.

• Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.

• Focused, flexible and works well under pressure.

• Fluency Spanish is a plus.

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)