46 Application Support Specialist Jobs in Las Vegas, NV
Marshall Retail Group is Hiring an Application Support Specialist Near Las Vegas, NV
Dynamic and growing retail company is now seeking a Application Support Specialist!
As the Applicant Support Specialist you will provide technical support for enterprise-level application systems under the supervision of the Senior Engineer.
Benefits
- Medical, Dental & Vision Insurance
- FREE Life Insurance
- Short- & Long-Term Disability Insurance
- Generous Paid Time Off
- 401k with company match
- Huge Employee Discount at all our stores, so check us out
- Amazing training & career path
- Competitive pay!
- And more!
What You’ll Do
- Performing analyses on software application functionality and suggesting improvements.
- Retail Merchandising and warehouse management, Sales audit application support.
- Manage 3rd party vendors and hold them responsible to deliver tasks on time.
- Ensuring effective front-end and back-end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing tickets across multiple business systems environments to ensure continued and synchronized operations.
- Establishing the root causes of application errors and escalating serious concerns to the Vendor.
- Keeping a record of escalation and scheduling application updates.
- Documenting processes and monitoring application performance.
- Providing front-end support to clients and colleagues in IT
- Respond to general questions and trouble tickets in a timely manner.
- Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue for Tier 1 and Tier 2 incidents.
- Prioritize multiple, open issues.
- Document issue triage as troubleshooting progresses.
- Follow best practices for change control of proposed solutions.
- Document actionable bugs for engineering resolution.
- Receive incoming calls from customers,, and service technicians and providing diagnostic support on appliances and other products.
- Accept and handle technical/diagnostic calls and process emails/requests to set up new service.
- Escalate calls as needed (Tier 1 & 2) for more in depth technical/diagnostic assistance by vendor or System Experts.
- Respond to customer and field technicians’ emails
- Document & log support ticket on service calls in ticketing system.
- Process Tickets for APTOS, ORACLE and other systems.
- Complete status updates on service calls completion
- Report common issues identified from service partners for escalation
- Performs other specific duties or assignments as directed by Business Systems Director and Manager.
Job Summary
Full Time
$68k-92k (estimate)
12/22/2023
05/12/2024
marshallretailgroup.com
Las Vegas, NV
500 - 1,000
Related Companies
The job skills required for Application Support Specialist include Troubleshooting, Technical Support, Life Insurance, Scheduling, Merchandising, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
03/20/2022: Rapid City, SD
They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
02/03/2022: Norfolk, VA
They also provide assistance to the customers or clients regarding the use of various software applications.
04/09/2022: Green Bay, WI
Application support analysts can provide support through email, phone calls or live chat.
04/18/2022: Gulfport, MS
Technical support relates to the maintenance of the app, software and other organization's technological systems.
02/22/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
03/03/2022: Sarasota, FL
Up-to-date knowledge of scripting, coding and application software.
02/21/2022: Anchorage, AK
A technical support specialist should be able to work calmly when under pressure.
02/19/2022: Worcester, MA
Step 3: View the best colleges and universities for Application Support Specialist.
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