MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a. professional technical support team. you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT so...
Role Summary. Own the post-sale customer journey end-to-end. Drive revenue expansion via value-led demos and compelling enablement, while lifting adoption, retention, and NPS. Lead CX, Enablement/Training, and Solution Consultants to deliver a consistent, measurable customer experience. Responsibilities. Revenue & Upsell. Build an expansion motion (playbooks, triggers, cadences) with Sales/RevOps. Run executive value reviews and roadmap demos tie...
MS Shift is expanding—and we're hiring a motivated. Sr. Customer Success Manager. to help our clients get the most from our security and operations software suite. The ideal candidate will be responsible for ensuring customer adoption, retention, and expansion—while proactively driving. upsell and cross-sell opportunities. This role blends relationship management, business acumen, SaaS expertise, and a proactive sales mindset, including. cold cal...
About the Role. We are seeking an experienced. SaaS Recruiter. to attract, source, and hire top talent across all functions — including Sales, Customer Success, Engineering, Product, and Operations — for our rapidly growing hospitality SaaS platform. The ideal candidate has deep experience recruiting for technology and SaaS roles, thrives in a fast-paced environment, and can partner closely with department heads to build high-performing teams tha...
MS Shift is a dynamic and growing technology company headquartered in the heart of New York City. We are committed to providing exceptional solutions to the hospitality industry. As part of our expansion, we are seeking an experienced Head of People and Culture to join our team and help lead our human resources department. Note: this is. on-site. position. Job Description. The Head of People and Culture will be responsible for overseeing all aspe...
The Customer Success Specialist is responsible for ensuring our customers achieve maximum value from our platform. This role combines relationship management, product expertise, and sales-minded upsell strategy to drive customer retention and increase recurring revenue. You will engage accounts throughout their lifecycle — onboarding, adoption, renewal, upselling, and ongoing partnership success. Key Responsibilities. Customer Relationship & Succ...
The Customer Success Specialist is responsible for ensuring our customers achieve maximum value from our platform. This role combines relationship management, product expertise, and sales-minded upsell strategy to drive customer retention and increase recurring revenue. You will engage accounts throughout their lifecycle — onboarding, adoption, renewal, upselling, and ongoing partnership success. Key Responsibilities. Customer Relationship & Succ...
