4 Tier 1 – Technical Support Representative (NV or SC) Jobs in Las Vegas, NV

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Technical Support Representative

Goodwill Industries Of So

Las Vegas, NV | Full Time

$42k-55k (estimate)

3 Days Ago

Tier 1 – Technical Support Representative (NV or SC)

DTiQ

Las Vegas, NV | Full Time

$50k-64k (estimate)

2 Months Ago

IT TECHNICAL SUPPORT REPRESENTATIVE

Boys Girls Clubs

Las Vegas, NV | Full Time

$48k-62k (estimate)

6 Months Ago

Sick of Retail? E-commerce brand looking for Tier 1 Customer Support Reps.

POP Fit Clothing

Las Vegas, NV | Full Time

$44k-58k (estimate)

6 Months Ago

Tier 1 – Technical Support Representative (NV or SC)

DTiQ Las Vegas, NV

$50k-64k (estimate)

Full Time 2 Months Ago

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DTiQ is Hiring a Tier 1 – Technical Support Representative (NV or SC) Near Las Vegas, NV

About DTIQ Technologies, Inc

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

About the role

As an entry level Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) job that offers a full compensation package including medical and dental plans, vacation accrual and 401k participation.

What you'll do

Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
Maintain low wait times while focusing on first call resolution.
Answer questions customers may have about our system and services.
Ensure electronic records are created and updated for all customer communications.
Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
Assist in the building of a World-Class Support Team through contribution and collaboration.

Qualifications

Experience providing customer service utilizing effective technical troubleshooting skills
Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
Knowledge of CCTV and IP Camera technology
Bilingual oral and written communication desired