33 Technical Support Specialist Jobs in Alpharetta, GA
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Motion Recruitment Partners is Hiring a Technical Support Specialist Near Alpharetta, GA
Job Details
***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***
In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support!
Responsibilities
- Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
- Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
- Set up new devices, workstations, print stations, and assignments to default printers
- Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
- Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
- Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes
- Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification
- 5 years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
- Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal
- Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
- Experience using SCCM to create collections and push software
- Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
- Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)
Job Summary
Full Time
$74k-95k (estimate)
05/18/2024
06/01/2024
motionrp.com
Boston, MA
25 - 50
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, IT Support, Active Directory, Initiative, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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