• Create, revise and publish internal and public facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Develop your skills in network and security products through on-going training.
• Document, escalate and follow through with product bugs and/or issues.

• Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
• A customer centric focus - you always aim to make the customer happy.
• Strong troubleshooting/problem resolution skills.
• Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
• Ability to learn and adapt to quickly changing circumstances, direction and strategy.
• Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

#LI-Hybrid