We are seeking a Sales Support Specialist. This individual will provide external/internal sales support, sales order entry and respond to customer and internal inquiries.

• Manage all aspects of customer service coordination from project initiation through invoicing
• Maintain Microsoft Dynamics 365 CRM system by inputting quotations.
• Import job design BOMs from ENERVEX WISP design software into Microsoft NAV to create quotes.
• Perform follow-ups to costumers on a recurring basis to ensure CRM is up to date
• Prepare quotations according to bid specification and equipment schedules, with accurate configurations
• Provide product and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
• Perform calculations in proprietary design software.
• Prepare specifications and submittal packages.
• Provide sales vs. budgets results by preparing and forwarding sales tracking reports to customers on a quarterly basis..
• Forward samples and marketing materials by entering requests, arranging shipments, and notifying customers.
• Update job knowledge by participating in educational opportunities

Skills & Experience

• Bachelor’s degree or relevant work experience
• Experience in customer service
• Prior experience with Microsoft NAV and Microsoft Dynamics 365 is required, and familiarity with PandaDoc is considered an advantage
• Previous experience in construction with the ability to read and pull plans
• Excellent written and verbal communication skills.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of Microsoft Word and Excel.
• College degree preferred
• Min 3 years’ experience in sales

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off