Job Summary - Technical Training Specialist

AMS HP Indigo is looking for a high energy, forward thinking, passionate, and customer centric individual to join our elite team of Technical Training Specialists in Alpharetta, GA to help further strengthen and expand our agility and capabilities.

This individual should be very self-motivated, able to problem solve, very flexible with travel, and willing to share fresh new ideas. This role will require someone who can work both on their own out in the field as well as part of a larger team and has excellent time management and prioritization skills.

Having a growth mindset, being bold, and willing to pilot new technologies and methodologies to provide the best customer experience is the expectation. Here at HP Indigo, we are always looking for new ways to better serve our customers and provide them with valuable training and the necessary knowledge and skills to be highly successful and achieve the highest growth potential.

An outgoing personality, positive attitude, experience in training delivery, and prior knowledge of printing technology is preferred.

The main job duties of this role include (but are not limited to) delivering complex technical training to customers and HP internal employees, covering topics on the entire HP Indigo digital press portfolio. Additional job expectations include completing mandatory internal trainings on time, regular team collaboration with other members of the immediate team as well as global counterparts, and prompt attention to all other administrative tasks associated with the job function, such as expense reporting, follow-up reports, and closing calls in the system.

This individual will need to be capable of delivering training and/or value-added service visits on both Commercial and Labels and Packaging press platforms, Digital Front End, as well as all around production support at customer sites.

50% travel should be the expectation for this position.

Job Responsibilities Include:

• Deliver HP Indigo Operator training classes and performing Production Optimization Visits either at an HP Indigo Training facility or at a customer site.
• Perform all the pre- and post-class administrative tasks associated with the job role on time, completely, and satisfactorily.
• Keep labs clean, orderly, and well stocked. Keep presses maintained and in good working order.
• Work as a cooperative strong member of the team providing the best possible experience for both internal and external customers.
• Worldwide and team collaboration on the delivery of common messaging and development of training materials and content for continuous improvement.
• Stay up to date on HP Indigo press models, built-in and optional features, and their respective value proposition.
• Always portray a strong professional appearance and presence.
• Provide strong solid communication on customer visits.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve single-and cross-technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Apply HP solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Provide technical consulting during contract renewal discussions.
• Build and maintain strong relationship up to senior management level in assigned accounts.
• Design and deliver support solutions using specific industry knowledge and expertise.
• Assist in managing delivery of industry support solutions.
• Lead Customer Expectation management as part of escalation process.
• Lead cross-team or large programs/projects.
• Coach or guide junior consultants.

Required skills:

• Excellent communication ability – both spoken and written
• Strong mechanical aptitude
• Excellent presentation skills and engaging public speaking ability
• Positive, “Can Do” attitude
• Strong organizational skills and attention to detail
• Knowledge of print production and workflow
• Microsoft Teams, Outlook, PowerPoint, and Excel
• Solid business acumen

Additional desired skills:

• Fluent in Spanish
• Color Management experience
• G7 Certification
• Prior training/teaching experience
• Strong technical knowledge of HP Indigo digital press technology
• Adobe Creative Suite
• Course creation software experience; Articulate360
• Experience with augmented reality environments

Candidate would have to reside in the Alpharetta/Atlanta area.