**Customer Service Representative/Account Manager (Kansas City)**

**Modern Litho Kansas City is hiring for a Customer Service Representative/Account Manager.**

****Summary****

An Account Manager provides service to external and internal customers. The following job duties are included, but are not limited to:

* Lead the day-to-day responsibilities on multiple accounts and manage client expectations across several market verticals.

* Act as a liaison between customers, sales staff, production employees, and managers.

* Develop positive and productive working relationships to establish trust among all client and associate touchpoints.

* Use production platform and project management tools to manage, prioritize and deliver on multiple projects and deadlines, both internal and external.

* Be attentive and provide high-quality products to our clients.

* Become an expert in each clients business; stay on top of key issues and meet expectations.

* Proactively navigate unforeseen issues and bring new ideas and solutions to the forefront.

* Work closely with clients, sales, and production teams to meet timelines and deliverables.

* Consistently demonstrate project leadership by being prepared, thorough and accurate.

* Additional responsibilities may evolve as a client and organizational needs change.

****Job Requirements:****

* Bachelors degree in a related field.

* Minimum of 2 years of commercial print experience.

* Proficient in Microsoft Word, Excel, and PowerPoint.

* Strong time and project management skills.

* Exceptional written and verbal communication skills.

* Reliable, trustworthy, and team-focused.

* Exhibit poised and professional behavior.

* Organized, able to multitask, able to prioritize, and have the ability to work under stress.

* Critical and strategic thinker; Must have good analytical skills and learning agility.

* Ability to identify and solve problems and independently cultivate a point of view.

* Passionate about business always thinking of ways to improve/grow current clients.

**In addition to the job requirements listed above, the preferred candidate will have the following:**

* Understanding of commercial print production and workflow.

* Experience in one of the following verticals a plus: B2B, higher ed, healthcare, franchise, or financial services.

* CRM experience.

* Experience working in a manufacturing environment.

**Job Type:** Full-time

**Pay:** From $15.00 per hour

****Benefits:****

* 401(k)

* 401(k) matching

* Dental insurance

* Disability insurance

* Employee assistance program

* Employee discount

* Flexible spending account

* Health insurance

* Life insurance

* Paid time off

****Schedule:****

* 8-hour shift

* Day shift

* Monday to Friday

****Education:****

* Bachelors (Preferred)

****Experience:****

* Customer Service: 3 years (Preferred)

**Work Location:** On location at 133 W 10th Ave, North Kansas City, MO 64116

**TO APPLY FOR THE AVAILABLE POSITIONS, PLEASE SUBMIT AN APPLICATION, RESUME, AND SALARY REQUIREMENTS TO:**

Lauren Bauman, Vice President, Human Resources

Email: careers@modernlitho.com

Phone: (573) 644-7039

Forms: