Metropolitan College of New York (MCNY) is a unique and vibrant learning institution. It is a non-profit, regionally accredited college offering associate, bachelor's and master's degrees, with state-of-the-art campuses in the Financial District of Manhattan and the Hub district of the South Bronx. For over 50 years, MCNY has offered highly motivated learners a powerful model of Purpose-Centered Education that promotes personal transformation and constructive change in workplaces and communities. MCNY enrolls approximately 1,000 students annually into its accelerated degree programs with convenient onsite and remote schedules for added flexibility.

Summary:

The Director of Academic Support manages the daily activities and services of the Learning Enhancement Center (LEC) and co-directs the Mentor Program (MP) with the Director of the Library at the Manhattan and Bronx campuses. Working under the direction of the Dean of Academic Affairs, the Director aligns all initiatives with the College’s strategic plan. The Director develops, implements, and assesses initiatives both independently and in collaboration with deans and program directors, departmental directors, coordinators, and staff. The Director also ensures that OAS maintains a high level of visibility and fosters a positive and welcoming learning environment for all students.

Responsibilities:

• Managing LEC staff and student mentors in Mentor Program
• Leading academic support service initiatives in the classroom and remotely
• Creating a culture of academic support excellence
• Coordinating the collaboration of academic and administrative services
• Working closely with full-time faculty to embed academic support services in common curriculum and degree programs
• Working closely with the Director of Library Services to streamline writing and research support initiatives
• Working with IT to improve internal information management systems
• Leading internal data analysis projects to improve support services and correlate them with student success
• Developing internal systems and processes to ensure Middle States compliance
• Preparing and managing OAS’s annual budget
• Writing programmatic reports as necessary

Qualifications:

• Master’s degree in English, Composition/Rhetoric, Education, or related field 
• 2-3 years’ experience managing learning centers or academic support services preferred
• Knowledge of learning theories for adult learners and principles of and trends in supplemental instruction, peer mentoring, developmental education and remediation
• Knowledge of distance learning educational models, adult learning styles, and technology-assisted instruction
• Knowledge of assessment practices in higher education
• Knowledge of information and learning management systems
• Ability to explain systems and processes, and rationalize decisions, in clear written and verbal language
• Ability to work with a diverse student population within a multicultural setting
• Ability to instruct students individually and in a large classroom setting
• Ability to lead and develop academic support projects with faculty
• Ability to lead and develop efficient administrative practices across all departments
• Ability to use critical analysis to make strong decisions
• Ability to work independently from other departments
• Ability to maintain high levels of organization
• Ability to strategize in short-, medium-, and long-term capacities
• Ability to foster high morale among staff
• Ability to delegate responsibility when necessary
• Interest in the intersection of writing, reading, math, and education

MCNY is operating in a hybrid work format as it has since July 2020. Currently, this role works at least 3 days a week on campus in the Academic Affairs office at Manhattan and Bronx Campus with up to 2 days of remote work per week.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is $61K- $64K. Metropolitan College of New York considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

Qualified candidates should submit their cover letter and resume below or mail to Metropolitan College of New York, Human Resources, 60 West Street, New York, NY 10006.

For more information about MCNY please visit the College’s website at www.mcny.edu 

MCNY is an Equal Opportunity Employer.