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As a Director of Customer Support You Will:
Be responsible for the planning, building and scaling the Customer Support function for the company, both to serve our existing 100 customers, but also with an eye toward continued rapid growth in users of the platform.
With the explosive growth of our in-branch application, we are seeing high numbers of new users in the product, which is and will continue to lead to growth of Tier 1 support questions (“how do I…”) as well as Tier 2 support challenges where the customer may not have the technical ability or access within the MANTL product to be able to help themselves.
To build Customer Support at MANTL, you will need to be a self-motivated, self-starter who thrives on ambiguity and has a true ownership mindset. You will need to partner effectively and collaboratively with a diverse set of stakeholders that includes Executive leadership in Product, Engineering and Customer Success, while balancing the needs of those stakeholders with customer expectations and demands. The successful candidate will have demonstrated experience rolling up their sleeves to get the job done, while building and scaling in Customer Support or similar function at a highly technical Enterprise SaaS company. You will have experience in and curiosity about leveraging and emerging technology to support the growth of the function, including ticketing systems, AI interactions, and other supporting technologies.
About You:
We Are Looking For:
What We Offer:
Who is MANTL?
MANTL is a fast-growing remote FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.
Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.
Our investors include CapitalG, Point72, ClockWork, and BoxGroup.
The MANTL Culture
Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.
People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well.
MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full Time
$155k-197k (estimate)
03/24/2024
04/26/2024
mantlmen.com
Santa Ana, CA
The job skills required for Director of Customer Support include Leadership, Planning, Mental Health, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Support positions, which can be used as a reference in future career path planning. As a Director of Customer Support, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Support. You can explore the career advancement for a Director of Customer Support below and select your interested title to get hiring information.