Field Customer Support Director Jobs

The Field Customer Support Director plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Directs field service activities to provide effective on-site support and technical assistance with various products or equipment. Being a Field Customer Support Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service contracts and directs support services. In addition, Field Customer Support Director reviews service reports to monitor s ... ervice performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to senior management. The Field Customer Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Field Customer Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. More
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