As a Director of Customer Support You Will. Be responsible for the planning, building and scaling the Customer Support function for the company, both to serve our existing 100 customers, but also with an eye toward continued rapid growth in users of the platform. With the explosive growth of our in-branch application, we are seeing high numbers of new users in the product, which is and will continue to lead to growth of Tier 1 support questions (...
As a VP of Customer Success You Will. Plan, build and lead a new Customer Success team at MANTL, integrating with our existing Account Management function, and managing the relationships and commercial success of our diverse and growing customer base of Regional and Community Banks and Credit Unions. You and your team will build high fidelity, consultative engagements with our customers, maintain executive and operational customer relationships -...
As a Lead Front End Engineer You Will. Build the core experiences of both bank administrators and bank customers. The includes crafting streamlined user flows, building robust APIs, and integrating with third-party software like Plaid or Sendgrid. About You. You love writing clean, thoroughly documented, and well-tested code, with an eye for long term viability and performance. You measure twice and code once when writing features, placing an emp...
