As Sales Operations Manager in Reality Labs, you will bridge the technical and business worlds as you partner closely with cross-functional teams across Meta to bring the Metaverse Augmented Reality/Virtual Reality Products to consumers around the world. You will provide cross-functional leadership to chart strategic direction in sync with overall company roadmaps, while delivering flexible sales-focused capabilities that meet near to long-term business needs. Your goal is that the business is well-positioned to move fast in adapting for scale and complexity. The ideal candidate will be passionate about the Metaverse vision, have a strong analytical and consultative mindset, experience in working with stakeholders from business and technical backgrounds, the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling operations.The mission of our Global Sales Operations org is to maximize business performance by being the objective, trusted partner to the sales organization through planning, operations, analytics, and cross-functional collaboration. We identify and drive critical projects and strategic initiatives to support growth while supporting the operational cadence to surface business insights. The Sales Operations Lead will partner with the Director of Sales Operations amongst Channel Sales and key cross-functional teams. The role will entail business planning and insights, operating cadence (rhythm of the business), and strategic projects to drive scalable revenue growth and operational effectiveness. The role will be part of the RL Global Sales Operations team, with a particular focus on sales capabilities and operational excellence.The successful candidate must be able to roll-up his/her sleeves. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results in a clear and easy-to-understand way. Prior experience supporting stakeholders will be critical to success. Additionally, this leader must be passionate about Metaverse, Augmented Reality, Virtual Reality and be an inspiring leader who can quickly build relationships with cross functional partners, teammates, and stakeholders alike.

Sales Operations Manager Responsibilities:

• Drive streamlined and efficient processes (e.g., reporting, prioritization) to further streamline rhythm of the business and team launch activities
• Manage global initiatives whilst working with the regional teams and also drive alignment and develop projects at regional level that have potential to scale at a global level
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business. This includes identifying ways in which tools can be built and deployed to improve workflows
• Support sales teams on medium/long-term planning including deep analytics of business potential
• Business partnership with key leaders
• Build cross-functional relationships and be able to establish resources to help solve complex interdisciplinary problems on behalf of the business

Minimum Qualifications:

• 8 years of experience in Management Strategy Consulting or corporate strategy/Sales Planning & Operations.
• Experience solving complex business problems (retail, telco, operational, organizational), and to drive projects from strategy to execution.
• Leadership and influencing skills, can lead/influence stakeholders at all levels of an organization.
• Experience working cross-functionally with leadership in developing and executing successful plans.
• Knowledge of organizational dynamics, change management, and process improvement.
• Project management experience.
• Excel and PowerPoint skills.
• International experience and/or multicultural skills.
• BA/BS in an analytical field (e.g. Computer Science, Mathematics, Statistics, Economics, Business or related field)

Preferred Qualifications:

• MBA or graduate degree in an analytical field
• Experience with consumer retail, telcos, and/or DTC
• Experience managing multiple concurrent projects and drive initiatives in a cross-functional environment
• Experience working with or in support of diverse communities
• 10 years experience in Management Strategic Consulting or Corporate Strategy/Sales Planning and Operations

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