Title: NYCArea Sales & Operations Manager

Reports to: Regional Sales & Operations Manager

Employment Status: Full Time/Exempt

SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios. You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team.

KEY RESPONSIBILITIES:

CLIENT EXPERIENCE

• Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints
• Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)
• Foster relationships to create deeper community bonds across clients, staff and instructors
• Encourage and communicate feedback
• Resolve all client booking requests and issues in a timely manner
• Assist with Privates and Events happening in the Studios

STAFF MANAGEMENT

• Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)
• Keep staff informed and focused on promotions, sales and goals
• Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
• Motivate and provide daily support to team members while exemplifying SLT’s core values

OPERATIONS

• Oversee the day-to-day operations of the studio
• Responsible for achieving studio revenue, occupancy, new client and retail goals
•  Manage studio appearance and cleanliness incl. equipment, desks and surfaces
• Manage SLT referral program
• Aid in private session booking
• Receive, process and manage display of all retail merchandise
• Complete monthly merchandise inventory
• Manage inventory of studio supplies
• Coordinate with cleaning & towel company when necessary
• Perform bi-weekly machine maintenance; report issues

MARKETING

• Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing
• Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization
• Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing
• Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing
• Build studio community through client relationships, loyalty program and new client experience
• Coordinate curated classes including fundraising and donated classes

QUALIFICATIONS

• Management and fitness experience
• Sales experience
• Self-starter with strong managerial and interpersonal skills
• Ability to multi-task and delegate when necessary
• Strong problem-solving skills
• Ability to think and react quickly
• Receive and give performance feedback constructively

WORK REQUIREMENTS

• 30-35 hours per week in Customer Service role per studio
• 8 hour shifts of in-studio work; depending on studio needs and staffing levels
• Usually 5 days per week including:
  • Evening shifts, early morning shifts, weekend shifts and holiday shifts
  • All inventories
  • Black-out dates apply

BENEFITS

• Health Insurance 
• Flexible Vacation
• Associate Discount, and Drop in Class Participation
• Community Fitness Partners and Perks