POSITION SUMMARY PURPOSE

This person works as part of a team to provide administrative support for the organization. Primary responsibilities include customer service, general office administration and data management.

REPORTING RELATIONSHIP: Reports to Vice President of Member Services

QUALIFICATIONS

• Excellent interpersonal and customer service skills.
• Strong attention to detail and problem-solving skills.
• Strong time management skills and ability to prioritize tasks.
• Basic understanding of administrative and clerical systems.

RESPONSIBILITIES AND DUTIES

• Provide a positive impression as the first point of contact at the front desk of the office.
  • Welcome guests and answer phone calls, includes fielding questions from the public on general information about Sioux Falls and the surrounding area.
• Maintain member records within organization’s Customer Relationship Management system. Includes routine data entry, generating reports and logging contacts.
• Prepare and file new and canceled member records.
• Document payments, assist with invoicing, prepare statements, and file records.
• Prepare and send routine mailings to members.
• Process member requests for Certificates of Origin.
• Manage general office needs, includes tracking and restocking office supplies, directing maintenance requests, and working with vendors to maintain equipment.
• Perform other duties and assume other responsibilities as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required. Post-secondary degree preferred.
• Proficiency in Microsoft Office products and database programs.
• Experience working in a front office environment is preferred.
• Familiarity with Sioux Falls and the surrounding region preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer, with intermittent walking and climbing stairs.
• Able to lift 20 pounds periodically, while squatting and/or bending.
• Hold a current driver’s license.

TO APPLY: Send cover letter, resume and references to Jennie Doyen at jdoyen@siouxfalls.com.