Administrative Operations Manager
Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title: Administrative Operations Manager
Position Summary: The Administrative Operations Manager leads the onsite cash and people administrate operations, including daily cash and sales reconciliation, invoice management, and onboarding new employees. Additionally, this position will supervise daily ticketing operations, driving growth and ensuring compliance while demonstrating strong leadership, problem-solving, and decision-making skills. This role demands flexibility, strong interpersonal skills, and a commitment to excellence.
Reports to: General Manager and Assistant General Manager (where applicable)
Responsibilities

• Ensure team alignment with operational goals: hire, integrate, supervise, evaluate, develop, coach, document, and manage exits.
• Resolve vendor issues promptly: reconcile invoices, handle discrepancies, and arrange emergency shipments.
• Oversee new employee orientation within HQ and client guidelines.
• Communicate effectively with internal and external stakeholders.
• Motivate staff and foster team cohesion.
• Develop cash training programs as needed.
• Stay updated on relevant laws and regulations and communicate updates to the management team.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Supervises the daily operations of all aspects of ticketing operations and guest experiences applicable to SSA oversight.
• Drives ticket packages and membership growth through daily goals of staff.
• Trains Guest Service Associates on facility information, showtimes, packages, POS, ticketing and membership.
• Performs daily inspections of all aspects of the ticketing operations to ensure compliance with established service and performance levels. Ensures any areas of issue or opportunity are communicated directly to Operations Manager.
• Monitors cash handling procedures and ensure compliance with established protocols and reporting.
• Works to trouble-shoot POS system issues as they arise.
• Motivates all staff to perform their duties to the best of their abilities and promote an overall best guest experience.
• Handle guest issues, inquiries and complaints; perform service recovery as needed.
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.
• Perform other tasks deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our partner, General Manager and HQ personnel.
• Developed leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills that are combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Driving company vehicle and/or golf cart within the scope of employment requires a valid driver’s license and is subject to a DMV check.
• Physical ability to stand for extended periods and to move and handle boxes (up to 35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

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Previous Experience

• Five years cash handling experience.
• Three to Five years administrative management and/or cash room experience.
• ServSafe or Food Handling Certified a plus.
• All education backgrounds accepted, must be 18 years old or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The people department reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. Emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Paid Time Off
• Medical | Dental | Vision
• 401 (K) Plan Match
• Supplemental Insurance
• Training and Career Development
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts
• $50 monthly cell phone stipend

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.