The Bureau of Health Professions Licensure (BHPL) under the Department of Public Health (DPH) is seeking a dynamic administrative professional to engage and coordinate administrative operations and activities related to licensure of health professionals.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Maintain office operating procedures and assist in developing and coordinating implementation of new ones with the input and approval of the Executive Director.
• Attend Board Meeting Meetings and capture meeting minutes accurately.
• Answer routine office correspondence relative to licensing process, applications, regulations, policies, and licensing laws.
• Maintain files and records such as complaint, correspondence, electronic and telephone responses/inquiries.
• Receive walk-in, written, e-mail and telephone inquiries and answer or refer them to appropriate parties for action.
• Draft letters, memoranda, and reports for review by Executive Director & Assistant Executive Director.
• Process license applications and maintain entries in the licensing database.
• Support liaison with various local, state, and federal agencies and professional organizations as needed.
• Develop applications for licensure and other required forms under the directions of the Executive Director for new Boards as assigned.

Required Qualifications:

• Ability to communicate, multi-task and prioritize effectively.
• Skilled in the ability to write well, listen attentively to details, and capture meeting essentials accurately.
• Talent for assisting constituents and the general public of diverse backgrounds.
• Capacity to follow guidelines and procedures.
• Demonstrated knowledge of software applications such as desktop publishing, project management, spreadsheets, and database management.
• Experience and ability to work independently and in teams.
• Ability to organize various program applications, licensing materials, correspondence in a very organized manner.

Preferred Qualifications:

• Solid workload management and problem-solving skills; capacity to balance workload.
• Capability to operate copiers, fax machines and other office equipment.
• Competency in performing multiple functional tasks.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at:th

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

First consideration will be given to those applicants that apply within the first 14 days.Office Support Specialist I:Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:Substitutions:I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.