About the Organization:

The Division of Insurance ("DOI") administers the Commonwealth’s insurance consumer protection laws through its regulation of the insurance industry. The primary mission of the Division is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. The Division also investigates and responds to consumer inquiries and complaints, enforces state insurance laws and regulations, and provides the public with accurate and unbiased insurance information. An important aspect of the Division’s work is ensuring that the individuals and business entities conducting the business of insurance in Massachusetts do so in a legal and timely manner.

The Division of Insurance is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Insurance values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Division of Insurance is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

This position serves as the receptionist for the Consumer Services Section ("CSS"), and assists employees and student interns with administrative matters in the CSS. These duties include filing; file review; answering telephone and greeting guests, assisting the Director with special projects and performing other duties as assigned.

Duties and Responsibilities:(these duties are a general summary and not all inclusive):

• Act as primary receptionist for the Consumer Services Section.
• Retrieve and distribute all CSS mail and faxes daily and as needed.
• Consistently and accurately date stamp and log in a database all written correspondence received in the CSS.
• Answer all incoming calls and forward messages to appropriate personnel.
• Handle basic informational inquiries by walk-in consumers.
• Assist public with information requests by locating consumer files, copying and redacting as needed.
• Provide clerical support to CSS Director.
• Order supplies as needed.
• Photocopy consumer guides as needed to ensure adequate supply.
• Mail consumer guides and complaint forms weekly and as needed.
• Respond to CSS general email and voicemail mailboxes.
• Completes jurisdiction sheets for complaint case files.
• Input data from complaint files into database and send appropriate acknowledgement letter.
• Provide direction and guidance to student interns and assist with their orientation / training.

Preferred Knowledge, Skills, and Abilities:

• Prior experience in a professional office environment.
• Ability to multi-task in a fast paced environment.
• Superior customer service skills.
• Strong written and verbal communication skills.
• Experience working with consumers / customers.
• Knowledge of the insurance industry and its related terminology.
• Excellent organization and time management skills.
• Ability to speak and / or have basic knowledge of multiple languages, particularly Spanish, a plus.

The non-negotiable annual salary for this position is $52,939.90 (NAGE Unit 1, Grade 15A, Step 1).

All applicants should attach a cover letter and resume to their online submission for this position.

First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I. An Associate’s or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!