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Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
As a Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid’s biggest and most strategic customers. You will be expected to drive solutions with professional communication and internal cross collaboration with our Product and Engineering organization. As a technical point of contact, you will be responsible for aligning with Customer Success and Sales to ensure effective and efficient communication with these customers.
The majority of our communication is done over email, but Product Support Specialists are expected to be comfortable representing Lucid over a screen share or phone call as needed to solve complex issues. You should also be comfortable representing Lucid in helping strategic users and administrators that are critical to that customer’s Lucidchart environment and usage. Understanding the core Lucid business strategy and working to help enable that strategy though our daily work is key to our team’s success. On an individual level, you will be expected to own areas of Product expertise and to serve as an escalation path for other members of the Customer Operations team.
Responsibilities:
Requirements:
Preferred Qualifications:
If you’d like to confirm job application information found on other hiring websites, please contact us directly at: talentacquisition@lucid.co
#LI-KB1
Full Time
IT Outsourcing & Consulting
$54k-76k (estimate)
08/21/2023
06/23/2024
lucid.co
SOUTH JORDAN, UT
200 - 500
2010
Private
KARL SUN
$50M - $200M
IT Outsourcing & Consulting
Lucid is a Utah-based visual collaboration platform that offers solutions such as intelligent diagramming, whiteboarding and cloud visualization for organizations.
The job skills required for Product Support Specialist include Troubleshooting, Problem Solving, Initiative, Verbal Communication, Teamwork, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
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Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
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Develop knowledge bases and FAQs for product support activities.
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Use tools that boost speed and efficiency.
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