You haven't searched anything yet.
About Filevine:
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Job Summary
The Technical Support team works with customers most frequently, and thus, we are looking for candidates with a passion for providing world-class support. Your job will be to understand Filevine’s products, with a high emphasis on Outlaw/FVDA, and to assist with issues, training, documentation, and escalations. We are looking for empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions.
The Technical Support team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This also means we hope after the experience is gained, Technical Support Engineers advance their career with Filevine with opportunities in:
- Quality Assurance
- Product Management
- Sales Engineering
- Data Migrations
- Product Solutions
- Customer Success
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Manager of Customer Support, you will be responsible for the following:
\nResponsibilities:
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Ergonomic and height-adjustable workstations for onsite employees
- Opportunity to learn from a dedicated leadership team
- Weekly Taco Lunches in the summer/fall/spring for onsite employees
- Centrally located open office building in Sugar House
- Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)
- Top-of-the-line company swag
Full Time
IT Outsourcing & Consulting
$67k-89k (estimate)
03/05/2024
05/02/2024
filevine.com
OREM, UT
200 - 500
2015
Private
BROOKE SHEPARD
$10M - $50M
IT Outsourcing & Consulting
Filevine develops a cloud-based software that provides case, matter and investigation management solutions for the legal industry.
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Problem Solving, Leadership, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.