Software Specialist

Calling all tech-loving minds!

We are seeking a dedicated technical support team member to join our Business Development team. This person will be the “tech hero” for both our internal bizdev team and our clients to investigate and problem-solve software solutions. 

What We're Looking For:

• Techy Brain - loves to learn new technology and picks up on new software quickly!

• Astute problem solver - the ability to troubleshoot tech issues independently and will dive in and tweak approaches until we find a winning solution

• Continuous learning - willingness to stay updated with emerging technologies, software updates, and best practices in IT support. 

• Ability to manage multiple tasks and excellent organizational skills

• Great at follow-through - doesn’t need supervision to make sure responsibilities are completed

• Proactively looks for additional ways to help the business 

• Should be flexible, willing, and able to accept new job assignments without hesitation

• Good technical writing skills

• Phenomenal attention to detail

• Excellent customer experience - able to represent the company professionally and positively at all times

Responsibilities:

• Provide technical support for the business development team with the various softwares we use internally

• Provide technical support for our clients in regards to forwarding their phones, setting up their Jill website chat, helping with technical support with their CRM/software as it relates to the Jills, integrations, and other technical issues

• Communicate/meet with clients (either through phone, email, text, or Google Meet) to help troubleshoot integrations, phone forwarding, Jill chat, and other technical issues

• Create tutorials and articles to help clients set up connections of their software with Jill’s Office - either through zapier or a direct integration

• Document and track customer issues and resolutions to update our knowledge base (“Jillpedia”), maintaining detailed records of technical problems and their solutions.

• Train and guide the bizdev team and clients on new features in the Jill’s Office system

• Performs weekly maintenance needs with phone numbers in Twilio

• In charge of making sure all technical support issues in the bizdev tech support slack room are resolved

• Assist with quality assurance testing of Jill’s Office zapier and direct integrations

• Help with special projects as needed

Schedule: Monday-Friday 8am-5pm