As a product support specialist, you will help inbound leads, trial users, and customers understand how to use the product to accomplish their goals.

• 2 years of experience in similar role in SaaS selling to small and mid-size B2B companies (not Enterprise) using a free trial model.
• Ability to become an expert in the product quickly.
• Track record of high achievement in current and previous roles.
• Experience with product-led growth strategies and self-serve software products.
• Strong and demonstrated written, verbal and presentation skills.
• Work remotely in US.

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

• Respond to inbound leads, trial users, and customers and help them understand how to use the product in order to accomplish their goals.
• Write personalized and engaging messages focused on providing value and assistance (not automated)
• Follow up with prospects in a timely manner and thoughtful approach.
• Demo how the product can help users accomplish their goals and provide the most ROI.
• Build relationships and provide a superior prospect experience to our inbound leads, trial users, and past customers.
• Train users using Zoom video meetings, Loom video recordings, live webinars.

• Organized, goal-oriented. Ability to manage time efficiently.
• Analytical skills, detail-oriented, able to help customers solve problems.
• Work independently, a fast learner in an unstructured environment.
• Excited to join as an early employee.
• Helpful, energetic, ambitious, positive.

• $70K - $100K Annual
• 0.05% - 0.1% Equity
• Medical, dental, and vision insurance.
• 401K with a 4% company contribution.
• PTO, sick and unplanned time off, holidays.
• Full-time, salaried position located remote in the United States.