POSITION SUMMARY:

Provide end-user support for a broad range of laptop and mobile computer hardware and software. Software support includes both proprietary and vendor software solutions for the advertising / marketing industry. This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. The Support Specialist is expected to scope out the End User’s computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical. 

ESSENTIAL FUNCTIONS:

Experience & Education Requirements:

• Bachelor’s degree in computer related field preferred.
• 2 years equivalent End User computer support work experience required.
• Must be knowledgeable in Windows and be capable of demonstrating that knowledge.
• Knowledge of Apple products.
• Experience with hardware troubleshooting and repair.
• Ability to manage projects, manage multiple tasks, and work within a team.
• Excellent communication and customer service skills (both verbally and in writing).
• Ability to handle stressful situations.
• Must be organized and detailed oriented.
• Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position.
• Must have the ability to prioritize, schedule and report progress.
• Windows 10, Apple OSX10.14 and above
• O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
• Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)
• Laptops (Dell, Apple)
• Cloud: OneDrive, SharePoint
• Troubleshooting remote access & network issues
• LAN/WAN, TCP/IP, Network Printing
• Mobile Devices / Video Conferencing (Teams, Zoom, WebEx)
• SOX Compliance (Sarbanes-Oxley Act)
• Customer focused, Problem solving, Attention to detail
• Teamwork, Communication – listening and speaking.

Physical, Travel & Other Requirements:

• Fully on-site in Salt lake City, Utah 
• Must be able to lift and move equipment as necessary up to approximately fifty (50) pounds
• Must be able to work in a fast-paced, demanding environment.

Any physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SALARY RANGE:

The salary range for this position is $60,000 to $70,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.