Specialist, Product Delivery Operations Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
This role helps manage various technical components of the partner setup (onboard) experience, and acts as an administrator for several critical internal platforms. The role also engages in migration initiatives which require a high degree of knowledge around Finicity API products and services.

Daily tasks include the management of sensitive data; a high level of attention to detail is a must for this role. This position will play an influential role in supporting the broader Product Delivery, Solutions Engineering, and Data Access teams with various ad-hoc projects. This position reports to the Director of Product Delivery Operations.

Role
In this position, some responsibilities include:

• Ongoing tracking & management of project timelines, including company-wide and/or business-impacting migration projects
• Ongoing execution of data creation and internal data submission for partners
• Reviews and evaluates operational data for completeness; ensures reporting is accurate
• Leverages internal data platform tools to perform periodic audits of operational data
• Helps identify opportunities for continuous improvement
• Leads and manages additional ad-hoc projects, as assigned

All About You
The ideal candidate for this position should:

• Strong degree of professionalism – excellent written and verbal communication skills
• Strong organizational skills and a high degree of attention to detail
• Proficiency in spreadsheets, intermediate spreadsheet functions, and data analysis
• Proficiency in Salesforce is a plus
• Proficiency in Qualtrics is a plus
• Experience in the mortgage, finance, and/or technology (fintech) industry is a plus
• Experience with Monday.com is a plus

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.