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Customer Service Supervisor
$59k-77k (estimate)
Full Time 2 Months Ago
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Lubbock National Bank is Hiring a Customer Service Supervisor Near Lubbock, TX

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For consideration, interested applicants MUST APPLY ONLINE at: www.lubbocknational.com/careers.aspx

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Hours:

8:00am-5:00pm, Monday - Friday

Job Duties:

  • Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Lubbock National Bank.
  • Maintain a positive attitude and provide team support.
  • Make Marketing calls on existing customers, as well as potential customers.
  • Determine which financial products best meet customer needs and advising customers regarding advantages and disadvantages of different products.
  • Provide friendly, fast and efficient customer service.
  • Perform and supervise all teller & CSR functions in support to bank policies and procedures and regulatory agency.
  • Distributes all special projects and handle each customer in a professional manner.
  • Other duties as assigned

Requirements:

  • College Degree preferred, although previous work experience may be considered, a minimum of two or more years of banking experience is required.
  • Experience in all phases of bank operations is necessary.
  • Must have the ability to communicate effectively with customers, employees and bank management, create and maintain a good company image with the general public.
  • Must be able to coordinate and supervise the branch’s customer service representatives and tellers and motivate employees under direct supervision.
  • Must possess the ability to act independently and handle customer problems and complaints.

Qualified applicants must successfully pass a credit and background check to be eligible for employment.

Lubbock National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

*************************************************************

For consideration, interested applicants MUST APPLY ONLINE at: www.lubbocknational.com/careers.aspx

*************************************************************

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 1 year (Preferred)
  • Supervising: 1 year (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$59k-77k (estimate)

POST DATE

03/07/2024

EXPIRATION DATE

05/02/2024

WEBSITE

lubbocknational.com

HEADQUARTERS

Lubbock, TX

SIZE

25 - 50

Show more

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The job skills required for Customer Service Supervisor include Customer Service, CSR, Communicates Effectively, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Supervisor job description and responsibilities

Guide and direct customer service team towards achieving operational goals.

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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.

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Perform annual reviews, appraisals and performance management reviews for the customer service staff.

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Monitor business and process metrics to measure and manage customer service effectiveness.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Supervisor jobs

Workers must be patient and polite, especially when dealing with difficult or angry customers.

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The culture must be one of really honestly respecting and valuing staff and customers.

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Listen attentively and actively and they must take ownership and responsibility.

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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.

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Good customer service should be offered with politeness, respect and understanding.

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Step 3: View the best colleges and universities for Customer Service Supervisor.

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