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J&B Industrial Services
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Customer Service Specialist
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$37k-46k (estimate)
Full Time 1 Day Ago
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J&B Industrial Services is Hiring a Customer Service Specialist Near Lubbock, TX

Job Description

Job Description

This position serves as the primary business contact for the client and is responsible for client satisfaction. Individual will be responsible for processing new RFQ's submitted by Sales Department, new contract reviews and updated pricing. Individual must be willing to build relationships with customers that encourage new business and repeat business opportunities. Coordinate project activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following, however, other duties may apply.)

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
  • Review all major deliverables (i.e. customer orders, blue prints, material requirements, technical specifications, etc.)
  • Responsible for the contract and contract renewals for new and existing work
  • Ensures the client issues are dealt with in an efficient manner, informing the Customer Service Manager of any problems that may arise
  • Strong ability to interact with sales, customers, and suppliers for RFQ's (Request for Quotes) and quotes
  • Responsible for customer quotation activity with timeliness and accuracy for house accounts
  • Works closely with manufacturing and suppliers in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities with or related to a project

Job Summary

JOB TYPE

Full Time

SALARY

$37k-46k (estimate)

POST DATE

06/10/2024

EXPIRATION DATE

06/23/2024

WEBSITE

jandbindustrial.com

HEADQUARTERS

LUBBOCK, TX

SIZE

100 - 200

FOUNDED

1985

TYPE

Private

CEO

JOHNATHAN BIRK

REVENUE

$10M - $50M

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

J&B Industrial Services
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$37k-47k (estimate)
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Payment 1 Financial
Full Time
$38k-50k (estimate)
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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

Butler University
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