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Licensed Insurance Customer Service Representative
$33k-42k (estimate)
Full Time | Insurance 10 Months Ago
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Grimes Insurance Agency is Hiring a Licensed Insurance Customer Service Representative Near Lubbock, TX

We are looking for an experienced licensed insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer questions, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.
Insurance Customer Service Representative Responsibilities:
  • Learning and understanding company insurance products.
  • Answering calls and responding to customer complaints.
  • Accessing customer accounts and policy schedules.
  • Providing customers with detailed information about policies and products.
  • Recommending available products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  • Typing up complaint reports.
  • Managing the customer complaint database.
Insurance Customer Service Representative Requirements:
  • High school diploma or GED.
  • Previous experience working as a customer service representative.
  • Texas Insurance License
  • In-depth knowledge of insurance products and policy schedules.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and knowledge of database software.
  • High-level typing skills.
  • Advanced knowledge of telephone and call forwarding systems.
  • Ability to remain calm in stressful situations.
  • Ability to explain detailed policy concepts in a simple way.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$33k-42k (estimate)

POST DATE

07/10/2023

EXPIRATION DATE

06/09/2024

WEBSITE

grimesinsurance.net

HEADQUARTERS

Metropolis, IL

SIZE

<25

INDUSTRY

Insurance

Show more

Grimes Insurance Agency
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Grimes Insurance Agency
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The job skills required for Licensed Insurance Customer Service Representative include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Licensed Insurance Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Licensed Insurance Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Licensed Insurance Customer Service Representative positions, which can be used as a reference in future career path planning. As a Licensed Insurance Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Licensed Insurance Customer Service Representative. You can explore the career advancement for a Licensed Insurance Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Licensed Insurance Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Licensed Insurance Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Licensed Insurance Customer Service Representative job description and responsibilities

Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

03/01/2022: Middlesex, NJ

Proofread all written communication.

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Utilized knowledge of products to assist new and existing customers with product acquisition.

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Acknowledge and direct customer’s requests for additional products or services to appropriate licensed representatives.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Licensed Insurance Customer Service Representative jobs

Consider a professional certification.

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Learn From Experienced Coworkers.

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Agents must be able to explain how the recommended policy can help address the customers concerns and to provide peace of mind.

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Maintain strong clientele relationship with customers.

04/09/2022: Spokane, WA

Candidates must attend meetings seminars and programs, learn about new products and services and learned new skills to be more efficient.

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Step 3: View the best colleges and universities for Licensed Insurance Customer Service Representative.

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