First of all - Thank You!

This probably isn’t the first job description you’ve read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we’d like you to consider adding us to that list.

About Leadr:

Simply put - Leadr is a performance management platform built on the unique belief that the best way to drive results is developing your employees.

Our product has been inspired by our 5 foundations, which are that every employee -

 1. Has consistent 1:1 meetings

 2. Understands and recognizes their unique strengths

 3. Receives consistent feedback

 4. Has clearly documented goals

 5. Has a personalized development and growth plan

Leadr's innovative platform works to redefine leadership, cultivating an environment where managers evolve into effective leaders, teams flourish, and organizations achieve their full potential.

Effective Leaders.

Healthy Teams.

Increased Results.

If this mission matters to you, we'd love to meet you!

What Makes This Job Meaningful?

The workplace has changed. Today's employees seek more than just pay or title; they seek careers where they can learn, grow, be challenged, and valued for the ideas they bring to the table. Unfortunately, most organizations lack the tools and structure needed to create this kind of coaching and development culture across every team and every manager. Instead, their development efforts are buried in disconnected systems or compliance-based HR software. When you join Leadr, you’ll be helping us to solve this incredibly complex, yet worthwhile, puzzle of one to one people development at scale within organizations.

Imagine the impact: with a centralized employee development center, you'll empower managers, enhance workplaces, and boost engagement across organizations. Because your efforts have created a ripple effect of positive change throughout the organization, employees actually want to come to work on a Monday morning. All because you joined us in our mission of creating 1M Leadrs.

About this position:

As a Customer Support Representative, you’ll be responsible for providing world-class support experiences for our customers using Leadr. You’ll work closely with the Manager of Customer Engagement and the rest of the Customer Support team. You will collaborate, frequently, with the Customer Success and Product teams, where you will become our users' voice, raising their feedback to assist in product improvements.

Role Requirements

• 2 years of customer service or technical support experience preferred
• Excels at written and verbal communication
• Has strong time-management skills with the ability to balance multiple priorities
• Learns quickly, and loves finding creative solutions to problems
• Picks up new technology and tools with ease (familiar with G Suite, Slack, Salesforce, etc.)
• Is a natural problem solver, who loves getting to the bottom of complex challenges
• Is excited to go above and beyond to delight customers
• Has a passion for our mission (developing people), and can’t wait to have a positive impact on our team and customers

• You’ll be responsible for providing world-class support experiences for our customers using Leadr by offering solutions to any ticket requests or customer inquiries.
• You will collaborate, frequently, with the Customer Success and Product teams, where you will become our users' voice, raising their feedback to assist in product improvements.
• Most of your day will be spent assisting customers via email / chat, but you may be occasionally asked to hop on a zoom to help a customer with more complex situations.

• AWARD-WINNING CULTURE: We were listed as a Dallas Morning's News Best Places to Work in 2022 and 2023 and ranked # 12 on Will Reed's Top 100 Workplaces because we believe that people deserve to be led and developed, not managed.
• An opportunity to work in a DFW Tech start-up with unlimited growth potential.
• Hybrid work schedule!
• We offer PTO, Paid Holidays, Flex Holidays, etc.
• Medical insurance (dental, vision, life, health, etc.)
• We are committed to developing you as a leader and providing career growth throughout your employment with us.
• We promise to care for you as a person, and have meaningful conversations with you so you have the clarity and support you need to do your best work!

Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of their culture, background, and perspective, has the opportunity to love Mondays as much as Fridays. Thank you again for your time and interest!