Overview:

Parsec Technologies, Inc. is an American technology company advancing the design and performance of wireless infrastructure for 5G, Enterprise, and IoT markets.

We are looking for a sales support admin/customer service representative to join our growing team. You will provide phone and email support, in a fast-paced environment, to our customers and our reseller channel partners as well as to the outside sales team. Our ideal candidate is an experienced professional with knowledge of the sales cycle and has the ability to learn our product line and be able to recommend the correct product for customer-specific applications. You must be detail-oriented and pride yourself on a job well done. You should be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This is NOT a sales job or a path to a sales job. Sales support administration and customer service inquires only. Thank you.

Responsibilities

Enter customer orders with minimum supervision and complete tasks related to customer’s accounts.

Manage CRM and enter/track opportunities within CRM.

Communicate accurately and professionally with account managers and executives to develop specific sales support strategies.

Stay up to date with new product and feature launches and be able to effectively present the information to customers/resellers.

Interact with our shipping department to ensure product is shipping on time and the customer has tracking information.

Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

Skills

Minimum 5 year proven work experience in sales support and/or customer service

Hands-on experience with ERP and CRM systems

Proficiency with MS Office Suite, particularly MS Excel

In-depth understanding of sales principles and customer service practices

Excellent communication skills

Analytical and multitasking skills

Teamwork and motivational skills

Bachelors degree or Associates degree in relevant field, a plus

Job Type: Full time

Pay: $50,000 Quarterly Bonus Potential

Schedule: Monday – Friday, 8:30-5:00

Benefits:

Quarterly bonus potential

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off for vacation and sick time (15 days per year)

10-12 Company paid holidays per year

Team focused company culture

Family owned and operated

Professional career growth opportunities available

Why Choose Parsec:

We are a growing company who has been constantly expanding our business and personnel throughout the last 10 years. We offer a path to advancement for all employees.

EEO Statement

Parsec Technologies is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.

Job Type: Full-time

Salary: $50,000 Quarterly Bonus Potential

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Plano, TX 75074: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Support or Administrative Assistant: 3 years (Required)

Work Location: In person