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We have a lot to be proud of at Tipalti. We are a company that has redefined the way businesses manage their financial operations. In a world where financial complexity is increasing at an unprecedented rate, Tipalti offers a beacon of simplicity and efficiency. As a leader in the FinTech industry we are not just a company; we are a catalyst for change in the financial landscape, and a place where individuals can truly thrive in their careers.
At Tipalti our teams are given the freedom to dream, experiment and create solutions that make a real impact on the financial world. We bring together talented, dedicated, and knowledgeable colleagues from diverse backgrounds to deliver top-notch client service in a highly collaborative work environment. Tipalti’s culture fosters teamwork, open communication, and the exchange of diverse perspectives. We value everyone’s unique talents and encourage a spirit of inclusivity and provide our employees with continuous learning opportunities, mentorship programs and a clear path for career advancement. Being a part of Tipalti means you aren’t just working for a company; you are a part of a community of innovators, dreamers, and change-makers. The future of finance is bright, and the opportunities are limitless. Together, we can redefine the financial world.
Position Summary
The Customer Support Team Lead supervises assigned Customer Support team, responds to the most complex escalated customer issues, and collaborates with leadership on department initiatives.
This role is a hybrid position and requires you to be in the office Monday, Tuesday, and Thursday.
Responsibilities
Qualifications
Unique aspects of this role
What we have to offer:
Please include a resume in your application. Thank you for your interest in this position. We are an inclusive, equal opportunity employer. For more information about this and other roles Tipalti has to offer check out our careers page: https://tipalti.com/careers/#jobs
#LI-OK1 #Hybrid
Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.
But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.
Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
Full Time
$56k-73k (estimate)
11/04/2023
05/12/2024
tipalti.com
SAN MATEO, CA
200 - 500
2010
Private
CHEN AMIT
$50M - $200M
Tipalti is a California-based payment automation platform that helps manage supplier payment operations and related solutions for the e-Commerce industry.
The job skills required for Customer Support Team Lead include Leadership, Life Insurance, Problem Solving, Teamwork, Futures, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Team Lead positions, which can be used as a reference in future career path planning. As a Customer Support Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Team Lead. You can explore the career advancement for a Customer Support Team Lead below and select your interested title to get hiring information.