Administrative Support Team Lead - Plano, TX (In-Office)

McCarthy & Holthus LLP has years of experience in successfully representing financial institutions in a variety of banking law matters. We are looking for motivated candidates. We have offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington.

We pride ourselves on a causal, family-oriented environment where employees are truly valued. We offer performance-based, bonus opportunities, very competitive compensation packages, and other potential incentives for eligible employees. We also offer benefits with enhanced employer contributions, generous paid time off, as well as various programs geared to enhance health and happiness.

If you’d like to be a part of a community of hard-working fun professionals, look no further!

SUMMARY OF POSITION:

The Administrative Support Team Lead role oversees approximately 1-3 direct reports. The Administrative Support Team Lead is responsible for the administrative functions necessary to support the needs of the office administration process. This including ensuring client satisfaction, timelines and overall production.

DESCRIPTION OF DUTIES:

• Office administration.

• Process oversight to identify areas of opportunity and create efficiencies.

• Root cause analysis and problem resolution to eliminate roadblocks that may impede production and/or quality objectives.

• Communicating and working with our clients to maintain client customer service and cohesive working relationships.

• Implementing procedure changes to ensure compliance associated with federal and/or client directives.

• Team training, development and coaching.

• Answering phone calls.

• Review, development and delivery of reporting (I.E. client scorecards, daily production numbers, impediments, overall moral, etc...)

EXPERIENCE AND SKILLS:

• 1 Years experience in office administration.

• 1 Years mortgage default and/or servicing.

• Knowledge of various equipment (i.e. fax machine, printer, PC, etc.)

• Experience with Outlook, Word, Excel, OneNote, etc.

• Prior successful leadership.

• Knowledge of Texas foreclosure documents

• Demonstrated ability to rapidly adapt to change.

• Demonstrated ability of issue identification and successful problem resolution

• Working knowledge of business workflow and general processes

• Exceptional organizational and prioritization skills

• Exceptional communication skills.

• Succeeds in working in a fast-paced, high volume, team environment.

• Must be able to work in-office Monday through Friday.

• Must have reliable transportation.

WORK SCHEDULE: The work week is typically Monday through Friday, with business hours of 8:00 a.m. to 5:00 p.m. This is a 100% in-office position.

BENEFITS SUMMARY: McCarthy Holthus and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (where available). Full-time employees become eligible for benefits following a 30-day waiting period, with a benefit offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally, the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

DIVERSITY & INCLUSION: Diversity, equity, and inclusion are more than core values—they are critical to our business success. Diversity, equity, and inclusion are integral to our strategic initiatives of building dynamic teams to serve clients more effectively and with greater creativity and innovation. Through our Diversity Plan and initiatives inside and outside the hotel, we continually strive to create a culture of inclusion and acceptance.

PROFESSIONAL DEVELOPMENT: Our mission is to inspire our employees to achieve their growth potential. We offer robust professional, legal, and leadership training to help you identify short- and long-term goals so you can shape your career. Through coaching, training, and the flexibility of our system, we meet you where you are in your legal experience, career stage, market, and personal interests.

For consideration of this position, please apply through the below website:

https://mccarthyholthus.hrmdirect.com/employment/job-openings.php?search=true&&cust_sort1=200442

McCarthy Holthus, LLP is an Equal Opportunity Employer and E-Verify participant.