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The North Texas Tollway Authority has been connecting North Texans for 25 years, serving one of the fastest growing metro areas in the US. We serve more than 14 million drivers through safe, well-maintained roads, which has brought significant and continued economic growth and development. We were the first tolling agency in the US to use electronic tolling technology with the TollTag. We were also among the first to convert an entire network of roads to cashless tolling (2010). NTTA is dedicated to continuing its legacy as a leader in tolling.
Summary:
**This is a fully onsite position and will require you to be in office 5 days a week.**
The purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Duties include handling customers interactions and responding to customers’ inquiries. The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist customers. Other duties include completing related projects as assigned.
Call Center
Taking inbound calls and responding to emails from customers to assist with account related questions or inquires. Call volume can range from back-to-back calls through the entire shift to periods of time where there are gaps in between each call. Some aspects of the job may also require outbound calls to be made.
Responsibilities:
Qualifications:
Minimum:
· High School Diploma
· 1-3 years’ experience
· Fluency in English
· Must be able to type 30 WPM
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our Mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
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Ability to Relocate:
Work Location: In person
Full Time
Business Services
$38k-48k (estimate)
03/14/2024
06/11/2024
northtexastollwayauthority.com
Dallas, TX
<25
Business Services