Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac ...helor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.More Show Less
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Job Description. Job Description. Job Summary/Objective. The Client Service Specialist II plays a pivotal role in ensuring that BBG’s clients receive timely and accurate assistance with complex claims, billing, and benefit-related inquiries. This position collaborates with all agency employees to facilitate a smooth renewal process and maintains effective communication with carrier representatives. The Client Service Specialist II is responsible ...