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Summary/objective
The primary responsibility of the Customer Support position is to provide support to our customers and master technicians. The position will support the overall company goal of providing automotive diagnostic scan reports to our customers and answer questions pertaining to scans and invoicing in an accurate and proficient manner. All other responsibilities required are to maintain quality control, accuracy and efficiency of delivery of services and to gurantee customer satisfaction.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Minimum Qualifications:
Preferred Qualifications:
Supervisory responsibilities
This role has no supervisory responsibilities
Work environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
Physical demands
Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
Travel required
No travel is expected for this position.
Work authorization/security clearance requirements
N/A
Affirmative Action/EEO statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Affirmative Action/EEO statement:Full Time
$45k-59k (estimate)
05/02/2024
05/19/2024
astech.com
PLANO, TX
500 - 1,000
2010
<$5M
Telecommunications
Headquartered in Plano, Texas, asTech focuses on providing OEM diagnostics to collision repair shops nationwide. Our service enables shops who may not have expert level electronics technicians to work on any vehicle, no matter how complex, and receive advice from a master technician. Our patented asTech remote diagnostic device is the leading tool for automotive repair shops that want to perform more efficient work and guarantee better results for customers. With the help of our staff of certified master technicians, identifying all of the issues that need repair on any vehicle is easier than ...ever. Order your asTech device today: https://astech.com/get-an-astech
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The following is the career advancement route for Customer Support positions, which can be used as a reference in future career path planning. As a Customer Support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support. You can explore the career advancement for a Customer Support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
02/24/2022: Chico, CA
Identify customer needs and help customers use specific features
03/08/2022: Orlando, FL
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
02/24/2022: Cheyenne, WY
Update our internal databases with information about technical issues and useful discussions with customers
01/19/2022: Queens Village, NY
Monitor customer complaints on social media and reach out to provide assistance
03/12/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
01/19/2022: Worcester, MA
Communicate clearly with customers.
01/16/2022: Ogden, UT
Give credence to customer complaints.
01/21/2022: Somerset, NJ
Avoid helping customers at breakneck speeds.
03/21/2022: Green Bay, WI
Know how to close a conversation.
02/22/2022: Columbus, OH
Step 3: View the best colleges and universities for Customer Support.