48 Customer Support Specialist Jobs in Plano, TX
Affirma Consulting is Hiring a Customer Support Specialist Near Plano, TX
Named one of Puget Sound Business Journals “Best Workplaces” and “Fastest Growing Companies” in Washington, as well as "Best Places to Work in Arkansas" by Arkansas Business. Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment.
This position requires a candidate who is passionate about customer service and has responded to critical events in a workspace and is comfortable documenting incident reports.
We are seeking 6 customer support specialists that require on-site presence, accommodating our 24-hour operational needs for the following shifts:
- Weekdays (full-time):
- 7am-4pm
- 3pm- midnight
- 11pm-8am
- Weekends (part-time):
- 7am-4pm
- 3pm- midnight
- 11pm-8am
Qualities and Requirements:
- Minimum 2 years experience in Customer Service
- Minimum 1 year in a help desk support position
- Comfortable responding to critical incidents in the workplace
- Computer skills are mandatory, experience with ServiceNow preferred
- Patience and Empathy
- Strong Communicator
- Attention to detail
- Highly motivated, Self-starter
Responsibilities and Duties:
- Communicate effectively and efficiently with customers via phone calls, chats, and emails
- Navigate across multiple platforms to resolve customer issues
- Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns
Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.
Job Types: Full-time, Part-time
Pay: $22.00 - $24.00 per hour
Expected hours: 18 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Summary
Part Time | Full Time
Business Services
$42k-53k (estimate)
03/24/2024
07/03/2024
affirmaconsulting.com
RENTON, WA
200 - 500
2001
Private
CHRISTIAN DAUGHERTY
$10M - $50M
Business Services
Related Companies
About Affirma Consulting
Affirma Consulting is an advisory firm that provides business intelligence, sharepoint and CRM consulting services for businesses.
The job skills required for Customer Support Specialist include Customer Service, Customer Support, Attention to Detail, Communicates Effectively, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
Similar Jobs
Popular Articles
